Using WhatsApp Webhook (in-bound) Workflow For Capturing Data

WhatsApp Webhook (In-Bound) Workflow is used when you want to capture data from another platform, take it into your WhatsApp message template and send it to users.

  1. Click Create button to create a new WhatsApp Webhook Workflow

  2. You can check the status and take action for every WhatsApp Webhook Workflow.

  • Status: The connection status of the webhook. It is just like the on/off button for the webhook.

  • Verified: If the connection succeeds, then it will be verified.

  • Action: You can copy, view, edit or delete the workflow.

After clicking the Create button, a new field will appear

  • Workflow name: Create your workflow name. For your future reference.

  • WhatsApp Account: Choose your WhatsApp account that is already connected to the system. This WhatsApp account will be the sender of the message.

  • Message Template: Choose the message template that you want to send to your subscribers/leads. Make sure the message template already got approved by Meta.

To use the WhatsApp Webhook Workflow, you are sending a message to leads/subscribers that are outside the 24-hour rules. So, you need to create and use a message template already approved by Meta. Check: How to create a message template

After clicking the Create Workflow button, you will get your Webhook URL. You need to copy this URL and use it on any platform that you want. Then, click the Capture Webhook Response button after you trigger it (based on your platform) to capture all related data.

If you successfully capture the data, a new page will appear and show all settings for this Workflow. Make sure you get all the required data in the Raw Data section.

I'll show you some example situations of how to use the WhatsApp Webhook (In-Bound) Workflow:

Situation 1 - Integrate With Form (Contact Form 7)

This is for the situation where the user submits details in a form and then the user will receive a WhatsApp confirmation message.

For this demo situation, I will use a WordPress website with Contact Form 7 and a plugin called CF7 to Webhook.

  • Contact form 7 - create a form within the WordPress website.

  • CF7 to Webhook - to integrate your form with Webhook so it will be linked with Botzippy.

Check the video below on how to integrate Contact Form 7 and WhatsApp Webhook:

Situation 2 - Integrate With WooCommerce

This is for the situation where the customer bought an item in the WooCommerce store and the customer will receive a WhatsApp notification message.

For this demo situation, I will use a WordPress website with a WooCommerce store.

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